At our team, we strive to ensure customer satisfaction with every purchase made on our platform. However, we understand that unforeseen situations may arise that require returning a product. For this reason, we have developed the following return policy to provide a hassle-free shopping experience:
1. Products with Defects or Damage During Shipping: If the product you received has a manufacturing defect or was damaged during shipping, please notify us within 7 days of receiving the product. If you notify us after this period, we will not be able to process the return. To process the return, we will require photographic evidence of the defect or damage to properly evaluate the case. Once the issue is confirmed, we will proceed to send you a new product at no additional cost.
2. Lost in Customs or Non-Delivery of Product: In the rare event that your order is lost in transit through customs or is not delivered for any other reason, please contact us immediately. We will investigate the situation and take the necessary steps to resolve the issue as quickly as possible. If we find evidence that the order has not been delivered, we can offer you a reshipment of the product at no additional charge.
3. General Return Conditions:
- To request a return for any reason, please contact our customer service team within 7 days of receiving the product, and we will assess whether a return is possible.
- Returned products must be in their original condition, unused, and in the same state in which you received them, including the original packaging and all labels and accessories.
- Return shipping costs will be the responsibility of the customer, unless the return is the result of an error on our part or due to a defective or damaged product.
- We reserve the right to refuse returns that do not comply with our established policies.
- We do not accept returns due to incorrect size selection or change of mind.
4. Return Process:
- To initiate the return process, please contact our customer service team at infotiendacamis@gmail.com providing your order details and the reason for the return.
- Once the return is approved, we will provide you with detailed instructions on how to proceed with shipping the product back.
- Upon receiving and verifying the returned product, we will process your refund request or reship the new product, as applicable.
We are committed to providing exceptional customer service and ensuring your satisfaction with every purchase. If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact us. We are here to help you at all times.